Refunds issued to a client are not handled through the Fiverr Workspace app directly, but rather through the payment processor the payment was accepted from (i.e. WePay, Stripe, PayPal). If payment was not made online, it would be between you (freelancer) and your client to agree to a method of refund (direct deposit, wire transfer, check, etc.).
For Stripe or PayPal Payments
For Fiverr Workspace Payments
If the payment has been transferred to your bank account then you will need to issue the refund directly.
If the payment is still in your online balance via the settings > payments tab > online balance please reach out to your chief operator via the in-app support chat with the details of the payment you wish to refund.
If you have any questions regarding the refund it is recommended to contact the payment processor directly as they will be best placed to answer your questions regarding payments and refunds.
Once you have requested the refund or refunded your client you can either delete the invoice or you can add a negative line item to the invoice with the description "refund" and the total amount applied $-10.00.
💌 Please reach out to your friendly Customer Experience Specialists via Support Tab should you have any questions or concerns. 💌